Ready to take the next step in your banking career?

Position Type: Full-time
Job Shift- Day
Education Level: High School

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we’ve been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we’re committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

How to Apply

Qualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.

For application assistance or accommodation requests, please contact:

Security First Bank, 163 Grand Ave, Burwell NE 68823 or call 308-400-0012

Benefits

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Key Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Qualifications

Qualifications and Experience.

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.